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Terms & Conditions

 

Flex-e-card Terms and Conditions

Terms & Conditions of use of Flex-e-card website and e-commerce purchases

Wedding Gift Accounts

Online Wedding Gift Accounts

Gift Clubs and Group Gifting

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Flex-e-card Terms and Conditions

1. INFORMATION ON WHO WE ARE AND THIS AGREEMENT

1.1. These terms and conditions apply to gift cards provided by Flex-e-vouchers Limited, (“Gift Card”).

1.2. Gift Cards with card numbers beginning with the digits 675926 or 527012 are issued by Wirecard Card Solutions Ltd, Floor 3-5 Grainger Chambers, 3-5 Hood Street, Newcastle upon Tyne, NE1 6JQ, United Kingdom.  Gift Cards with card numbers beginning with the digits 529187 are issued by IDT Financial Services Ltd, PO Box 1374, 1 Montarik Building, 3 Bedlam Court, Gibraltar. Gift Cards with card numbers beginning with the digits 542424 are issued by Flex-e-vouchers Ltd, 28 West Street, Dunstable, Bedfordshire, LU6 1TA. In this agreement, “We”, “Us” or “Our” refers to the relevant card issuer, or any of the organisations described in sections 1.2 or 1.3, acting on behalf of the relevant card issuer. “You” or “Your” refers to the individual purchasing or using the Gift Card in question.

1.3. The production of Gift Cards and the technology systems required to operate the associated Gift Card programmes are provided by Flex-e-vouchers Ltd and Global Processing Services Limited. Flex-e-vouchers Ltd also provides customer support for Gift Cards as set out in section 13 below.

1.4. This document sets out an agreement between You and Us governing the possession and use of Your Gift Card. This agreement will last for a period of twelve months, starting on the date that the Gift Card was purchased. This agreement and all communications between You and Us shall be in the English language.

1.5. By purchasing or using a Gift Card You are indicating to Us that You agree to all of the terms and conditions in this agreement. It is the responsibility of the purchaser to inform the intended cardholder that usage of the Gift Card is subject to these terms and conditions.

 

2. OUR GIFT CARD PRODUCTS

2.1. A Gift Card is a prepaid payment card which may be used to pay for goods and services via a limited network of participating retailers, either:

2.1.1. Within the shopping centre whose name and branding appear on the Gift Card;

2.1.2. For Gift Cards which display the name and branding of intu Properties plc, within those shopping centres affiliated with intu Properties plc and which are situated within the United Kingdom; or

2.1.3. Where a trade association, industry body, charity, limited company, legal entity or other initiative is engaged in the co – ordination and promotion of retail activities within a specific geographic area, via those participating retailers situated within the specific geographic area in question.

2.2. We can not guarantee that a particular retailer will accept Our Gift Cards; please check with retailers before attempting to carry out a transaction.

2.3. Our Gift Cards do not fall under the scope of the Payment Services Regulations 2009 or the Electronic Money Regulations 2011. The purchase of a Gift Card is the purchase of a means of payment; it does not constitute a deposit. You will not earn interest on the balance of a Gift Card.

2.4. The Gift Card and its balance are valid for a period of twelve months from the date of purchase (or the date on which We accept payment for Your order in the case of Gift Cards purchased on the Internet). Your Gift Card will cease to be valid twelve months from the date of purchase. On that date, the Gift Card will cease to function and You will no longer be entitled to use it.

2.5. If the Gift Card was purchased via an electronic point of sale, the maximum value that may be loaded onto the Gift Card is £1,000, (for UK Gift Cards), or €1,000, (for Gift Cards purchased for use in Finland, Italy, Poland or the Republic of Ireland). The Gift Card will be activated at the point of sale and the monies will typically be available for use within one hour of purchase.

2.6. If the Gift Card was purchased via a card dispensing kiosk, the upper load limit may differ depending on the nature of the Gift Card programme in question. The Gift Card will be activated at the point of sale and the monies will typically be available for use within one hour of purchase.

2.7. If the Gift Card was purchased via a mobile point of sale, the maximum value that may be loaded onto the Gift Card may differ depending on the nature of the Gift Card programme in question. The Gift Card will be activated at the point of sale and the monies will typically be available for use within one hour of purchase.

2.8. If Your Gift Card was purchased over the internet, typically the maximum value that may be loaded onto the Gift Card is £1,000, (for UK Gift Cards), or €1,000, (for Gift Cards purchased for use in Finland, Italy, Poland or the Republic of Ireland), though the upper load limit may differ depending on the nature of the Gift Card programme in question. Gift Cards purchased online will require activation upon receipt. You can activate the Gift Card by contacting Customer Services in accordance with section 13 below or by visiting www.flex-e-card.com/activate and the monies will typically be available for use within one hour of activation.

2.9. Additional funds cannot be loaded onto Your Gift Card after initial purchase, except in the case where a retailer refunds a transaction onto the Gift Card. Refunds usually take several days to reach Your Gift Card.

2.10. In limited circumstances, multiple Gift Card balances can be consolidated on to a single Gift Card. To find out whether or not this service is available for Your Gift Cards, please contact Customer Services in accordance with section 13 below. Combining multiple Gift Card balances is subject to an administration fee which is outlined in section 4 below.

 

3. DATA PROTECTION

We are committed to ensuring that all of the personal information We hold is secured, protected and used responsibly at all times. We comply with current data protection legislation; for further information relating to data protection matters, please refer to Our Data Protection Statement which can be found here.

 

4. FEES AND CHARGES

The table below outlines the fees and charges which apply to the purchase and use of Gift Cards:

Fee Description Fee Value

Gift Card Activation Fee; for the electronic activation of a Gift Card making it available for use.

Note that this fee is only applicable to Gift Cards purchased at the specific shopping centres outlined opposite.

1. Birmingham Bullring, (United Kingdom), £2.00;

2. RomaEst, (Italy), €3.00;

3. I Gigli, (Italy), €3.00;

4. Carosello, (Italy), €3.00;

5. Fiordaliso, (Italy), €3.00;

6. Megalo, (Italy), €0.50;

7. Le Due Torri, (Italy), €3.00

8. Il Centro, (Italy), €3.00;

9. Collestrada, (€3.00);

10. Valecentre, (€3.00); and

11. La Corte Lombarda, (€3.00)
Administration Fee; for the manual work involved in carrying out the redemption or refund of the remaining Gift Card balance

£9.95 for UK Gift Cards; or

€9.95 for Gift Cards purchased for use in Finland, Italy, Poland or the Republic of Ireland.
Administation Fee; for the cost of a new Gift Card and the manual work involved in replacing a lost, stolen or damaged Gift Card

£5.95 for UK Gift Cards; or

€5.95 for Gift Cards purchased for use in Finland, Italy, Poland or the Republic of Ireland.

Administration Fee; for the cost of consolidating the balance of two or more Gift Cards.

Note that Our Gift Card balance consolidation service is only available in limited circumstances; please see section 2.10 above for further information.

£1.00 for the consolidation of two Gift Card balances and £0.20 for each subsequent Gift Card balance consolidated, for UK Gift Cards; or

€1.00 for the consolidation of two Gift Card balances and €0.20 for each subsequent Gift Card balance consolidated, for Gift Cards purchased for use in Finland, Italy, Poland or the Republic of Ireland.

 

Depending on the nature of Your enquiry it may be possible to have the applicable fee deducted directly from Your Gift Card balance. Alternatively, You may elect to make payment for an applicable fee separately.

If You elect to use Our SMS balance enquiry service, (this service is only available for Gift Cards purchased for use within the United Kingdom), a charge of £0.25 will be levied per enquiry. Please see section 7.3.4 for further information.

 

5. HOW TO USE YOUR GIFT CARD

5.1. Prior to use, where space has been provided, the Gift Card must be signed on the reverse by the person who will be using it.

5.2. We will be entitled  to assume that a transaction was authorised by You where:

5.2.1. The magnetic stripe on the Gift Card was swiped by the retailer;

5.2.2. There is a signed sales slip;

5.2.3. The correct PIN is entered at the point of sale, (where applicable); or

5.2.4. Where relevant information is supplied to the retailer which allows the transaction to be processed.

5.3. Normally, We will receive notification of Your authorisation by way of an electronic message in line with the rules and procedures of the payment scheme network.

5.4. Once We have received Your instruction to proceed with the transaction, the transaction can not be stopped or revoked. Please refer to section 12 of this agreement for more information. We will deduct the value of the transaction from the remaining balance of the Gift Card. The retailer or service provider that has accepted Your card for payment will normally receive payment within five working days.

5.5. The Gift Card may be used in full or part payment for purchases. In the case of part payment, the person using the Gift Card will be required to pay the outstanding amount of the purchase by alternative means, for example, cash or debit or credit card.

 

6. RESTRICTIONS ON USE OF GIFT CARDS

6.1. A Gift Card may only be used to make payments within a limited network of retailers. You must not attempt to use Your Gift Card via non – participating retailers;

6.2. A Gift Card may not be topped up after use;

6.3. A Gift Card can not be used to withdraw cash via ATMs, banks or other institutions;

6.4. A Gift Card is not permitted to be used for mail order, telephone, internet or other non – face – to – face transactions;

6.5. A Gift Card is not:

6.5.1. Linked to a bank account;

6.5.2. A cheque guarantee card;

6.5.3. A charge card; or

6.5.4. A credit card.

6.6. A Gift Card balance does not attract interest;

6.7. A Gift Card is neither permitted nor suitable  to be used for the purposes of identification;

6.8. A Gift Card may not be used for preauthorised regular payments, for gambling, or for any illegal purposes;

6.9. We may restrict use of Your Gift Card if:

6.9.1. We suspect that the Gift Card is being used for, or is in any way associated with, fraudulent or other illegal activities;

6.9.2. We believe You have breached, or otherwise failed to comply with, these terms and conditions; or

6.9.3. In the event of exceptional circumstances which prohibit the normal operation of the Gift Card.

 

7. MANAGING YOUR GIFT CARD

7.1. The balance available on the Gift Card will be reduced by the value of each payment that is made using the Gift Card. Where You have used the Gift Card to pay for goods or services, the value of the transaction plus any relevant fees or charges will be paid to the retailer or service provider via the payment scheme network.

7.2. If You attempt to make a payment for a value which exceeds the remaining balance on the Gift Card the transaction will be declined. If You know the remaining balance of Your Gift Card You may be able to make a partial payment as described in section 5.5 above.

7.3. You may check the available balance on Your Gift Card or view a statement of recent transactions by:

7.3.1. Visiting www.flex-e-card.com and using the balance enquiry service;

7.3.2. Contacting Customer Services in accordance with section 13 below. (Please note that calling costs may apply; check with Your telephone service provider);

7.3.3. Scanning the QR code which appears on the reverse of the Gift Card, (where applicable), using Your smartphone, (supported on Windows Phones and devices using Apple iOS and Android. Please note that data costs may apply; check with Your telephone service provider);

7.3.4. For Gift Cards purchased for use within the United Kingdom, by using Our SMS balance enquiry service; send BAL followed by the sixteen digit Gift Card number to 60030. A fee of £0.25p plus Your standard network charge will apply for this service. This fee will be handled by Your network operator and will be deducted  from the balance of Your mobile telephone credit or added to Your next mobile telephone bill; or

7.3.5. Where registration is available, by logging into Your customer account and using the balance enquiry service.

 

8. EXPIRY OF THE GIFT CARD AND YOUR RIGHT TO REDEEM

8.1. Your Gift Card will cease to be valid twelve months from the date upon which it was purchased; We refer to this date as Your Gift Card’s expiry date. On the expiry date Your Gift Card will cease to function and You will no longer be entitled to use it. Any balance remaining on Your Gift Card at the expiry date will be forfeited; We therefore encourage You to use the full balance of Your Gift Card prior to its expiry. Any funds forfeited will be used to support the ongoing operation of the Gift Card programme in question.

8.2. For a period of ninety days from Your Gift Card’s expiry date You have the option to request that any balance which remained at the time of expiry be restored, subject to the payment of a fee of £9.95, (for UK Gift Cards), or €9.95, (for Gift Cards purchased for use in Finland, Italy, Poland or the Republic of Ireland). If You do elect to request restoration and make payment of the applicable fee, Your Gift Card balance will be restored and will remain valid for a period of ninety days from the date upon which You requested restoration.

We may ask You to provide evidence of ownership of the Gift Card before restoring the appropriate balance and We may also ask You to provide evidence of Your identity.

8.3. If You are uncertain as to the expiry date of Your Gift Card, please contact Customer Services in accordance with section 13 below.

 

9. CANCELLATION PERIOD AND REFUND PROCEDURE

9.1. The original purchaser of the Gift Card is entitled to a fourteen day cooling off period. If You are the original purchaser and You wish to cancel Your Gift Card please return it to the customer service desk in the appropriate shopping centre or retail venue, unsigned and unused, together with Your original sales receipt, within fourteen days of purchase. If You purchased Your Gift Card via the internet, a card dispensing kiosk or a mobile point of sale and You would like to request its cancellation, please contact Customer Services in accordance with Section 13 below.

Any funds returned to the original purchaser under this section 9.1 will be refunded in the same form as they were received. For example, if the original purchaser elected to pay for the Gift Card using a debit or credit card, the funds will be refunded to the same debit or credit card.

9.2. If You exercise Your right to a refund under section 9.1 above, We will interpret this as Your withdrawal from this agreement and where possible We will retain the Gift Card.

 

10. KEEPING YOUR GIFT CARD AND DETAILS SAFE

You are responsible for keeping Your Gift Card and the associated details safe. You must take all reasonable steps to avoid the loss, theft or misuse of the Gift Card and the associated details. Do not disclose details associated with the Gift Card to anyone except where it is absolutely necessary. For example, when carrying out a transaction or when passing the Gift Card to another individual as a gift or gesture.

 

11. LOST, STOLEN AND DAMAGED GIFT CARDS

11.1. If Your Gift Card is lost, stolen or damaged We encourage You to contact Customer Services in accordance with section 13 below at the earliest reasonable opportunity. We may ask that You provide a variety of details in order to confirm that You are the authorised holder of the Gift Card. Following completion of this verification process, (if required), We will:

11.1.1. Block Your Gift Card, if You have reported it lost or stolen; or

11.1.2. Cancel Your Gift Card if You have reported it damaged.

11.2. The blocking or cancellation of Your Gift Card will ensure that it can no longer be used while, where possible, We make arrangements for a replacement Gift Card to be made available to You.

11.3. You will be held liable for the value of all transactions if We believe, or have reason to suspect that:

11.3.1.You have acted fraudulently;

11.3.2. You intentionally, recklessly or negligently failed to keep Your Gift Card or details of its security features safe; or

11.3.3. An undue or unreasonable period of delay elapsed in between Your Gift Card being lost or stolen and Your notifying Customer Services of the loss or theft.

11.4. We may limit Your liability to a maximum of £50, (for UK Gift Cards), or €50, (for Gift Cards purchased for use in Finland, Italy, Poland or the Republic of Ireland), for lost or stolen Gift Cards if You are deemed to have notified Customer Services of the loss or theft at the earliest reasonable opportunity.

11.5. Following satisfactory completion of the verification process described in section 11.1 above We may make arrangements for a replacement Gift Card to be made available to You from the appropriate shopping centre or retail venue. In the event that We are able to make a replacement Gift Card available to You, a fee of £5.95, (for UK Gift Cards), or €5.95, (for Gift Cards purchased for use in Finland, Italy, Poland or the Republic of Ireland), will apply.

11.6. Replacement Gift Cards are:

11.6.1. Only available for collection up to the expiry date of the original Gift Card which has been lost, stolen or damaged;

11.6.2. Only available if the original Gift Card which has been lost, stolen or damaged was purchased from a shopping centre or retail venue which operates a Flex-e-card electronic point of sale; and

11.6.3. Valid for a period of twelve months from the date that the replacement Gift Card is collected.

11.7. The cooling off period described in section 9.1 above does not apply to replacement Gift Cards.

 

12. PURCHASES FROM RETAILERS AND TRANSACTION DISPUTES

12.1. We are not responsible for the safety, legality, quality or any other aspect of the goods or services purchased with a Gift Card.

12.2. If You believe You did not authorise a particular transaction, or if You would like to raise a dispute over the goods or services purchased, You should contact Customer Services at the earliest reasonable opportunity in accordance with section 13 below. If an undue or unreasonable period of delay elapses in between the occurrence of the transaction or dispute in question and Your notifying Customer Services, We may not be able to assist You.

12.3. In certain circumstances, a transaction will be initiated but not completed. Where this happens, this may result in the value of the transaction being deducted from the Gift Card balance and becoming unavailable for use; We refer to this as a hanging authorisation or block.  In these cases, You must contact Customer Services in accordance with section 13 below and present evidence to show that the transaction has been cancelled or reversed. In the absence of sufficient evidence We retain the right to impose a waiting period of five working days prior to reinstatement of the blocked amount onto Your Gift Card.

 

13. CUSTOMER SERVICES

13.1. All enquiries in connection with a Gift Card should be made to Customer Services by:

13.1.1. Calling 0844 77 44 277;

13.1.2. Writing to Customer Services, Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE;

13.1.3. Contacting Us using Our online Live Chat service; or

13.1.4. E – mailing Us at customer.service@flex-e-card.com

13.2. Customer Services are available from 9:00AM to 10:00PM Monday to Friday, 9:00AM to 10:00PM on Saturdays and 10:00AM to 6:00PM on Sundays. (Times are shown in Greenwich Mean Time).

13.3. If You wish to make a complaint in relation to Your Gift Card You should, in the first instance, contact Us using the details provided above. You will be asked to explain the reason for Your dissatisfaction. We will log Your complaint and investigate it in accordance with Our Complaints Handling Procedure. Once We have investigated Your complaint We will issue You with a final response in writing.

 

14. GIFT CARDS USING CHIP AND PIN

14.1. The terms and conditions contained within this section 14 apply to those Gift Cards which operate on the basis of chip and PIN.

14.2. If the Gift Card was purchased via an electronic point of sale, via a card dispensing kiosk or via a mobile point of sale, the associated PIN will be enclosed with the Gift Card at the point of sale.

14.3. If the Gift Card was purchased over the internet, the associated PIN will be enclosed with the Gift Card on delivery.

14.4. You are responsible for keeping Your Gift Card, the associated PIN and all other relevant security details safe. You must take all reasonable steps to avoid the loss, damage, theft or misuse of the Gift Card. Do not disclose Gift Card details, the associated PIN or any relevant security details to anyone, except where this is necessary for the purpose of completing a transaction or when passing the Gift Card to another individual as a gift or gesture.

14.5. We will never ask You to reveal a PIN.

14.6. Your Gift Card will be blocked if You enter an incorrect PIN at a point of sale three times;

14.7. If Your Gift Card is blocked as a result of incorrect PIN entry, please:

14.7.1. Contact Customer Services in accordance with section 13 above to request that Your Gift Card be unblocked; and

14.7.2. Register Your Gift Card in order to gain access to Our PIN retrieval service.

14.8. It can take up to twenty four hours from the time a Gift Card is unblocked for the Gift Card to become ready to use again.

 

15. LIMITATION OF LIABILITY

15.1. None of the organisations described in sections 1.2 and 1.3 will be liable for any;

15.1.1. Losses which were not foreseeable at the time of the purchase of the Gift Card;

15.1.2. Losses which were not caused by any breach on their part, (each acting severally);

15.1.3. Business losses; or

15.1.4. Losses to non – consumers.

15.2. In any event the liability of the organisations described in Sections 1.2 and 1.3 will be limited to the value loaded onto the Gift Card at the time of purchase.

15.3. The United Kingdom’s Financial Services Compensation Scheme (“FSCS”) and other deposit protection schemes do not apply to Your Gift Card. This means that in the event the relevant Gift Card issuer becomes insolvent Your Gift Card may cease to function and may become valueless. You will not be able to reclaim this money from the FSCS or any other deposit protection scheme.

 

16. CHANGES TO THESE TERMS AND CONDITIONS

16.1. These terms and conditions may be changed or amended at any time for legal, regulatory or security reasons or to enable the proper delivery of the Gift Card scheme. If any changes are made they will be publicised two months before the changes take effect (unless law requires Us to make a more immediate change) and copies of the revised terms and conditions will be made available:

16.1.1. At customer service desks in participating shopping centres and retail venues; and

16.1.2. Online at www.flex-e-card.com

16.2. Due to the nature of Gift Card programmes, it is often difficult or impossible for Us to contact each individual cardholder in the event of a change to these terms and conditions. It is therefore the responsibility of both the Gift Card purchaser and the recipient to check the website www.flex-e-card.com regularly for changes to terms and conditions. We will assume that You have done so and will be entitled to assume You have accepted any changes to these terms and conditions unless You notify Us otherwise.

 

17. LAW AND COURTS

The law of England and Wales applies to these terms and conditions and the Courts of England and Wales shall deal with any legal proceedings between You and Us. 

 

 

Terms & Conditions of use of Flex-e-card website and e-commerce purchases

Who are we?
The Flex-e-card website www.flex-e-card.com is owned and operated by Flex-e-vouchers Limited of 13 Telfords Yard, 6-8 The Highway, Wapping, London. E1W 2BS

Contact us
You may contact us using any of the following methods:
Email: customer.service@flex-e-card.com
Telephone: 0844 774 4277
Website: By using the feedback form
Post: Flex-e-vouchers Limited. 13 Telfords Yard, 6-8 The Highway, Wapping, London. E1W 2BS

Use and purpose of the Flex-e-card website
The Flex-e-card website allows you to browse and order Gift Cards and other products. It may also allow you to query the balance and view a statement of certain Gift Card products ordered from the website or purchased directly from our clients.

Our agreement with you is strictly limited to the provision of these services. Flex-e-card is not liable for damages or direct or indirect loss consequential or otherwise that may result from the use of any Gift Card or other product ordered from us. In addition the goods and services that may be purchased using Gift Cards from retail stores or other merchants are not guaranteed or endorsed by Flex-e-card nor are Flex-e-card liable for the quality, safety, legality or any other aspect of any goods or services purchased using a Gift Card ordered from Flex-e-card.

Disclaimer
Your access and use of the Flex-e-card website is subject to these terms and conditions. By accessing, browsing and using the Flex-e-card website you agree to be bound by these Terms and Conditions without any limitation or further qualification.

Flex-e-card will make every effort to ensure the accuracy of information featured on the website. However the content of the website is supplied as seen without any warranty or other representation including without limitation any warranties implied or otherwise of its fitness for purpose or the suitability of the content featured on the site or the suitability of the systems used to deliver the website and associated ordering and payment processes. Flex-e-card shall not be liable for any direct or indirect losses consequential or otherwise arising from the browsing or use of this website or any information viewed or obtained from it or for any statements or omissions or inaccuracies in any content and/or images displayed on the website.

Flex-e-card shall make every effort to ensure that this website does not contain any data or viruses that may be harmful to your computer hardware or software or other property. However we accept no liability for any direct or indirect losses consequential or otherwise arising from accessing, browsing, using or downloading content on the website.

Flex-e-card is UK based website intended for the use of individuals and other entities residing in the United Kingdom. The law of England and Wales applies to these Terms and Conditions and the courts of England and Wales will deal with any legal proceedings between us. We make no representation that the website or its content is suitable or appropriate for use from other locations. Access to and use of the website from other locations is the sole responsibility of the user and it is their responsibility to ensure compliance with local laws, to the extent that such laws may be applicable.

These Terms and Conditions do not affect any rights you may have at law. For further information about your rights please contact your local authority Trading Standards Department or Citizens Advice Bureau.

Copyright, Trademarks and Intellectual Property
Users of the website are permitted to use, browse and print content from the website for their personal non-commercial use only consistent with the intended use and purpose of the website as outlined in these Terms and Conditions. Users may not copy, distribute, publish, transmit, reproduce or sell content and/or other material from the website by any means or for any purpose.

Software code, concepts, designs, brands, logos, other imagery and all written content displayed on this website belong to Flex-e-card and/or the other business, individuals and legal entities represented on the website. Under no circumstances whatsoever do Flex-e-card and/or the other business, individuals and legal entities represented on the website give any permission or grant any license to any third party to use or replicate any of the website content including but not limited to software code, concepts, designs, brands, logos, other imagery and all written content without express written prior consent from Flex-e-card and/or the other business and entities represented on the website that have ownership or the rights to use such Intellectual Property.

Gift Card Terms and Conditions
In addition to these Terms and Conditions please also read the Terms and Conditions of Issue and Use of any Gift Card or other product that you may order from us. In particular we would draw your attention to the individual expiry policies of Gift Cards offered by Flex-e-card before placing an order. Please note that the Terms and Conditions of Issue and Usage of any Gift Card are between the purchaser and/or user of the Gift Card and the Issuer of the Gift Card. Flex-e-card is not liable for the accuracy or legality of such Terms and Conditions and you should take all reasonable steps to ensure that you are satisfied with such Terms and Conditions before the placement of an order or use of a Gift Card ordered via Flex-e-card.

Changes to the Terms and Conditions
Please note that these Terms and Conditions are subject to change from time to time without notice. Should Flex-e-card change theses Terms and Conditions we will update the website with immediate effect. Any such changes shall only apply to use of the website or orders occuring after the website has been updated and will not be applied retrospectively.

We will make reasonable efforts to ensure that the Terms and Conditions of Issue and Use of Gift Cards or other products advertised on the website are current. However please be aware that it is your responsibility to check the accuracy of any Terms and Conditions and/or limitations that may apply to individual products with the Issuer of those products prior to order or use of the product.

Order placement and confirmation
Orders are placed by selecting the products that you wish to purchase and proceeding to the order pages. We will then collect the information necessary to process your order before requesting payment. If you have any promotional codes that may entitle you to a discount on certain products please enter these before completing the payment details. Upon confirmation that your payment has been successful we will commence processing your order. For the avoidance of doubt our agreement regarding the provision of services does not commence until we have received confirmation of your payment.

Upon successful processing of your order you will receive a confirmation by email. The confirmation will detail the products that you have ordered, the delivery method selected, your personal information and payment information. Please check the confirmation carefully on receipt and notify us of any errors or omissions. Please also contact us with any queries that you may have. If we need to contact you regarding your order we will do so by email or by telephone.

In some instances it may be necessary for us to refuse orders. In these instances we will contact you to explain why we have been unable to process your order. In other instances orders may fail during the purchase or payment processes. If you believe that you have placed an order with us but have not received a confirmation of order please contact us.

Whilst we will make every effort to ensure that the products advertised on the website will be available we do not guarantee such availability. If the products that you have ordered are unavailable either temporarily or permanently we will contact you by email or by telephone. Please note: Flex-e-card is in no way liable for any damages or direct or indirect losses consequential or otherwise arising from unavailability of products advertised on the website.

If you require a full invoice for any order please check the invoice box on the order pages and we will provide an invoice in electronic format in addition to your order confirmation. If you do not receive your invoice or have any queries regarding your invoice please contact us.

Payment and security
Flex-e-card accepts payment by credit card, debit card and bank transfer. All order details and card payments processed via Flex-e-card are subject to certificated 128 bit SSL encryption to protect your personal information and payment card details.

1. Payments by credit or debit card:
If you select payment by credit or debit card Flex-e-card will apply for authorisation of your card payment from the card issuer. During this process the personal information that you have provided will be used to verify your identity and that you are the authorised card holder. Please note that payments by credit card and debit card will only be accepted where the card has been registered with the MasterCard Secure Code, Maestro 3D Secure and/or Verified by Visa security programmes. If you have not pre-registered your card with the relevant security programme you may be asked to do so during the purchase process. Please note: Certain types of payment cards may not be accepted by Flex-e-card or may not be eligible for use on the Flex-e-card website. If your card is not accepted, is ineligible for use, or payment fails during authorisation we will be unable to process your order. Flex-e-card will accept no liability for any damages or direct or indirect loss consequential or otherwise that may arise as a result of refused card payments or failed payment authorisations whatever the circumstances.

Your payment will be deemed to have been processed successfully upon receipt of an authorisation from your card issuer. When we have received confirmation of authorisation we will notify you on screen and will commence the processing of your order.

When you receive your credit or debit card statement all purchases from Flex-e-card will be marked Flex-e-vouchers Limited, Wapping, London. All payments will be processed in GB Pounds Sterling but may be converted by your card issuer or the payment network to another currency if your card has been issued in a currency other than GB Pounds Sterling. If you have any queries regarding the conversion of currency please contact your card issuer.

2. Payments by Bank Transfer:
If you select payment by Bank Transfer you will receive a pre-order confirmation by email. The pre-order confirmation will contain Flex-e-card’s bank details. When you make payment to Flex-e-card please insert the pre-order reference number in the description field of the bank transfer.

It is your sole responsibility to ensure that payment is made to Flex-e-card’s bank and your order shall not be confirmed and Flex-e-card shall not be deemed to have entered into an agreement with you to provide any services until such time as your payment is received as cleared funds into our bank account. Upon receipt of your funds we will commence the processing of your order and will issue an order confirmation when the order process has been successfully completed.

3. Refunds:
Flex-e-card only offer refunds to the original purchaser of the Gift Card. Please see section 9 of the relevant Gift Card Terms and Conditions document for full details of how to request a refund and any restrictions that may be in place.

Delivery
Please note that Gift Cards and other products purchased from Flex-e-card using a credit or debit card will only be dispatched to the address registered with the payment card issuer. We are unable to deliver any products purchased from Flex-e-card to third party addresses unless payment is made by bank transfer.

During the order process you will be provided with details of the delivery methods that are available for your order along with the costs of each method. Please read the information regarding each delivery method as the delivery charges will be different for each method and certain restrictions in the timing of deliveries and the insurance protection will apply.

Please note that if goods are lost in transit you will only be eligible for a replacement under certain circumstances. If you are in any doubt about the level of insurance cover that applies to each delivery method please carefully review the information displayed on the website before placing your order. You may also contact us and we will provide you with the details of each delivery method and the cover that applies. Please note: the selection of the desired delivery method is the sole responsibility of the purchaser and Flex-e-card accepts no liability in respect of any direct or indirect loss consequential or otherwise if an unsuitable or incorrect delivery method is selected or if the carrier fails to deliver the product according to the agreed schedule whether or not any verbal or written advice was given by Flex-e-card.

If you do not receive the products that you have ordered please contact us and we will do our best to assist you in tracing the missing delivery. If the goods are deemed to be lost in transit and the delivery method that you selected provides for insurance cover Flex-e-card will provide a replacement and will make a claim to the carrier to recoup the cost of the replacement.

Gift Card Activation
Certain products that are available for order from Flex-e-card may require an activation process to be followed upon receipt. If such a process is required it is solely for security purposes and to prevent unauthorised use by third parties that may acquire the card by theft or other fraudulent means. If the Gift Card that you have selected requires activation you will be notified prior to purchase and will receive full activation instructions as a part of the order confirmation. If you have any questions or require assistance with card activation please contact us.

Privacy Policy
Flex-e-card are committed to protecting your privacy. Any personal information that we collect is only used lawfully and in accordance with the Data Protection Act 1998.

1. Your personal information
Flex-e-card will collect personal information for the purpose of processing your order, authorising your payment and providing customer services. The personal information that you provide may also be passed to the Issuer of the Gift Card product that you have ordered where it may be used to satisfy the Know Your Customer requirements of the Financial Services Authority. 
 
Unless you have expressly provided your permission, your personal data will not be used for marketing purposes, nor will it be shared with third parties unconnected with Flex-e-card or the Issuer of the Gift Card that you have ordered.

You have the right to request details of the personal information that is held about you, and you may receive this by writing to Flex-e-card, 13 Telfords Yard, 6-8 The Highay, London. E1W 2BS.

2. Your consent
By using our website, you consent to the collection and use of your personal information by Flex-e-card as outlined in this privacy policy. If we decide to change our privacy policy, we will post the changes on the website so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes shall only apply to personal information collected after the website has been updated and will not be applied retrospectively.

If you provide consent by checking the box on the order form we may also use the information we collect to occasionally notify you about important functionality changes to the website, new Flex-e-card services and special offers we think you'll find valuable. If you decide that you would rather not receive this information after giving your consent, you may opt out by sending an email toprivacy@flex-e-card.com

3. How does Flex-e-card protect customer’s details?
When you place orders we use a secure server. The secure server software encrypts all information you input using certificated 128 bit SSL before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose personal information to you.    

4. Do we use cookies?
Flex-e-card use cookies during the order process to track your process through the order and to provide the best possible levels of customer experience and customer service.

5. Will Flex-e-card disclose the data it collects to other parties?
Flex-e-card does not sell, trade or rent your personal information to others. The personal information that you provide may be passed to the Issuer of the Gift Card product that you have ordered for use in satisfying the Know Your Customer requirements of the Financial Services Authority.

Flex-e-card may provide aggregate statistics about our customers, sales, traffic patterns and related site information to our clients, but these statistics will include no personally identifying information. We employ other companies and individuals to perform functions on our behalf. Examples include: fulfilling orders; delivering packages; sending postal mail and e-mails; analysing data; providing marketing assistance and processing credit card payments. Such companies and individuals will have access to personal information needed to perform these functions, but will not use it for any other purposes. All data is processed in accordance with UK Data Protection legislation and no data will be transferred outside of the EEA (European Economic Area) without obtaining your prior consent.

6. In summary
We are committed to protecting your privacy. We use the information we collect on the site to make ordering at Flex-e-card.com possible and to provide the best levels of customer service possible.

7. Tell us what you think
Flex-e-card welcomes your questions and comments about privacy. Please send emails to privacy@flex-e-card.com

 

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Wedding Gift Accounts

 

  • INFORMATION ON WHO WE ARE AND THIS AGREEMENT
  • These terms and conditions apply to all Flex-e-card Wedding Gift Clubs (referred to from here on as Wedding Gift Clubs) opened on or after 29 July 2013.
  • Wedding Gift Clubs are marketed by the centre and managed by Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE.  Flex-e-card is a trading style of Flex-e-vouchers Ltd.
  • In this agreement, “We”, “Us” or “Our” refers to Flex-e-card, or any of the organisations described in section 1.2. “You” or “Your” refers to the individual opening the Wedding Gift Club.
  • This document sets out an agreement between You and Us governing the provision of Wedding Gift Club services.  This agreement will last for a period of 12 months, starting on the date that the Wedding Gift Club is opened.  This agreement and all communications between You and Us shall be in the English language.
  • Opening a Wedding Gift Club and receiving a payment into it will signify Your agreement to these terms and conditions and will be considered to constitute a binding contract between You, the Gift Club holder and Us.
  • Once opened We will contact You with a welcome letter which You may consider confirmation of a successful application.
  • If there has been no contribution to a Gift Club for 12 months the Gift Club will be closed.
  • WEDDING GIFT CLUBS
  • A Wedding Gift Club is a simple way to build up an amount with which to purchase gifts for Your Wedding.  A Wedding Gift Club is not a regulated investment or interest bearing account; it can be used to build up a sum of money over time for the purpose of purchasing gift cards in the future.  You will not be rewarded with any form of interest on the balance of funds in the Wedding Gift Club.
  • The balance of funds held in a Wedding Gift Club may be redeemed against the same value of Prepaid Gift Cards which may be used to pay for goods and services at participating retailers within the centre.  Full terms and conditions apply to the centre's Prepaid MasterCard® Gift Cards (Gift Card), copies of which are available upon request or by visiting www.flex-e-card.com
  • It is recommended that You keep track of payments into Your Wedding Gift Club and that You remain aware of the ongoing balance to ensure that You are on target to accumulate the intended amount.
  • For the purposes of managing the Wedding Gift Club You must nominate an administrator who will act as the main account holder.  We will record full identity information and verify the identity of the administrator only. We will record minimal details of the secondary account holder for identification purposes only.
  • The administrator has the sole ownership and operating privileges for the duration of the agreement. 
  • Only the administrator can redeem against the Wedding Gift Club balance.  The secondary account holder is not permitted to make any redemption as We only verify the identity of the administrator.
  • In the unlikely event of a disputed redemption We invite the secondary account holder to contact Us immediately.  In all disputed cases the Wedding Gift Club will be locked for further investigation.  Only when an agreement is met by both parties will the Wedding Gift Club be unlocked to operate as usual.
  • IDENTIFICATION REQUIRED FOR USE OF WEDDING GIFT CLUB SERVICES
  • The nominated administrator must provide evidence of identity before opening a Wedding Gift Club.  We do this to prevent fraud and money laundering, and We also use this information to help Us identify You at the point where a Wedding Gift Club is redeemed to purchase Gift Cards.  We only keep this information as long as is necessary and for the purposes described herein.
  • If You fail to provide Us with the requested evidence of identity, or if at Our sole discretion, We are not satisfied with the evidence presented, We reserve the right to refuse to offer this service.  Our decision shall be final, and We shall not be obliged to provide a reason for refusing to open a Wedding Gift Club.
  • We may also, for the reasons stated above, ask for evidence of the identity of any additional contributors making payments into a Wedding Gift Club.
  • The opening of a Wedding Gift Club will indicate to Us that You consent to the checks described in this agreement being undertaken.
  • Upon redemption of Your Wedding Gift Club the administrator must provide the same proof of identity used to open the account.  This is to prevent the threat of fraudulent activity.
  • In addition to the above identification procedures We may at any time throughout the lifetime of Your Wedding Gift Club request additional identification to be provided.  By opening a Wedding Gift Club and receiving payment into it You are agreeing to Our requirements and failure to provide sufficient evidence of identity may result in Your account being temporarily suspended.
  • FEES AND CHARGES
  • There is no charge for the opening or administration of a Wedding Gift Club. Wedding Gift Clubs are intended to accumulate funds for the purpose of purchasing Gift Cards which do have a range of fees and charges associated with them.  For full information on Gift Cards please visit https://www.flex-e-card.com/information/terms-and-conditions or ask at the shopping centre customer service desk for a copy of the centre’s Prepaid Gift Card Terms and Conditions.
  • EXPIRY OF THE WEDDING GIFT CLUB AND YOUR RIGHT TO REDEEM
  • Wedding Gift Clubs are designed to operate for no more the 12 months after which You should redeem Your Wedding Gift Club funds for the same value in Gift Cards.  This is intended to ensure that You cannot use the Wedding Gift Club as a long term savings mechanism, as it is not in Your best interests due to the nature of the product and its inability to provide a return on Your investment.
  • The administrator can redeem the value of funds in Your Wedding Gift Club at any time online or during the centre's opening hours by attending at the Customer Service Desk and quoting Your unique reference number.  Gift Cards are available for any value between £5.00 and £1,000.00, if Your Wedding Gift Club contains a greater amount than this You will need to redeem it towards multiple Gift Cards.  You do not have to redeem the whole value of Your Wedding Gift Club in one transaction. Any amounts not redeemed will remain in Your Wedding Gift Club fund until a later date.
  • The administrator will need to provide personal identification to verify that You are the beneficial owner of the Wedding Gift Club in question if redeeming in centre and if We do not believe that You have demonstrated ownership sufficiently, We will restrict access to the Wedding Gift Club funds until such time that We are satisfied You are the true owner.  This is for the security of Your funds and to ensure that nobody other than You can gain access to them.
  • Wedding Gift Club funds can only be used to load a Gift Card, funds are not available as cash or cheque nor can they be obtained as a debit/credit card refund.
  • CANCELLATION PERIOD PROCEDURE
  • All payments contributed to a Wedding Gift Club are subject to a 3 day clearing period.  Access to a deposit is only permitted once a payment has cleared.
  • CUSTOMER SERVICES
  • All telephone enquiries in connection with a Wedding Gift Club should be made to Customer Services by calling 0844 77 44 277, e-mailing customer.service@flex-e-card.com or by writing to Customer Services, Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE. The Customer Services team are available 9am to 10pm Monday to Friday, 9am to 10pm on Saturdays, and 10am to 6pm on Sundays.  During these hours We will endeavour to resolve all enquiries immediately, however please note that certain types of enquiry can only be resolved during normal business hours.
  • Our normal business hours are Monday to Friday, 9am to 5pm.  Correspondence received after the close of business on a particular day will be treated as having arrived at the start of following business day.
  • In the unlikely event that You remain unsatisfied after Our Customer Service team have looked into Your enquiry You are entitled to make a complaint which will be reviewed by the management of Our Customer Services function and dealt with in line with Our customer complaints procedure.  As Wedding Gift Clubs are not a regulated financial services product, You will not be able to refer Your complaint to an independent body such as the Financial Ombudsman Service therefore Our response will be final.  This does not affect Your statutory rights.
  • If We need to contact You for any reason We will do so by writing to You at the address provided when You first registered for the Wedding Gift Club scheme, unless You have notified Us of a change of address since that time.  To maintain an efficient and cost effective service We may use other methods of communication such as e-mail and SMS to contact You from time to time as long as We have valid contact details for use alongside these forms of communication.
  • YOUR PERSONAL INFORMATION AND KEEPING YOUR WEDDING GIFT CLUB DETAILS SAFE
  • We collect certain information about You and the users of Your Wedding Gift Club in order to operate it.  For the purpose of collecting personal information Flex-e-vouchers Ltd are the Data Controller as described in the Data Protection Act 1998. Flex-e-vouchers Ltd appear on the ICO Data Controllers Register.
  • Your personal data will be processed by all of the organisations described in Section 1.2 of this agreement in order to administer the Wedding Gift Club and to deal with any enquiries You have about it. In order to provide customer service and administration services, We may utilise the services of data processors, and may transfer Your data outside the EEA.  When We do this, We will take steps to ensure that Your data is afforded the same level of protection as it would if Your data was processed within the EEA.
  • Unless You have provided Your permission, Your personal data will not be used for marketing purposes, nor will it be shared with third parties unconnected with the Wedding Gift Club scheme.
  • By making a contribution towards or using the Wedding Gift Club, You are indicating to Us that You agree to all of the conditions in this agreement regarding the processing of Your personal data.  You have the right to request details of the personal information that is held about You, and You may receive this by writing to Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE.  For this service We reserve the right to make a charge of £10 as allowed under the terms of the Data Protection Act 1998.
  • You are responsible for keeping Your Wedding Gift Club details safe.  This means You must take all reasonable steps to avoid the loss, theft or misuse of Your Wedding Gift Club details.  Do not disclose Your Wedding Gift Club unique reference number to anyone except where necessary to utilise this service.
  • LIMITATION OF LIABILITY
  • The Financial Services Compensation Scheme (FSCS) does not apply to this Wedding Gift Club product.  This means that if We became insolvent, Your Wedding Gift Club may cease to function, may become valueless and You could lose the monetary value of the Wedding Gift Club.  You will not be able to reclaim this money from the FSCS.
  • Although the FSCS does not apply We will undertake reasonable endeavours to keep Your money safe, including holding funds in designated client accounts.  We take protection of Your money seriously, and will be happy to discuss any concerns or questions You have about this.
  • CHANGES TO THESE TERMS AND CONDITIONS
  • These Terms and Conditions may be changed or amended at any time for legal, regulatory or security reasons or to enable the proper delivery of or to improve the delivery of the Wedding Gift Club scheme. If any detrimental changes are to be made they will be publicised two months before the changes take effect (unless law requires Us to make a more immediate change), and copies of the revised Terms and Conditions will be made available at Customer Service Desks and online at www.flex-e-card.com.
  • It is Your responsibility to check the website www.flex-e-card.com regularly for changes to terms & conditions.  We will assume that You have done so, and will be entitled to assume You have accepted any changes to these terms & conditions unless You notify Us otherwise.  We will deal with any such circumstances on a case-by-case basis.
  • LAW AND COURTS
  • The law of England and Wales applies to these Terms and Conditions and the courts of England and Wales will deal with any legal proceedings between You and Us.

 

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Online Wedding Gift Accounts

  • INFORMATION ON WHO WE ARE AND THIS AGREEMENT
  • These terms and conditions apply to all of the centre's Wedding Gift Clubs (referred to from here on as Wedding Gift Clubs) opened on or after 29 July 2013.
  • Wedding Gift Clubs are marketed by the centre and managed by Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE.  Flex-e-card is a trading style of Flex-e-vouchers Ltd.
  • In this agreement, “We”, “Us” or “Our” refers to Flex-e-card, or any of the organisations described in section 1.2. “You” or “Your” refers to the individual opening the Wedding Gift Club.
  • This document sets out an agreement between You and Us governing the provision of Wedding Gift Club services.  This agreement will last for a period of 12 months, starting on the date that the Wedding Gift Club is opened.  This agreement and all communications between You and Us shall be in the English language.
  • To open an online Wedding Gift Club there is a minimum mandatory payment of £5.00 from a debit/credit card in Your name to signify Your agreement to these terms and conditions and will be considered to constitute a binding contract between You, the Wedding Gift Club holder and Us.
  • Once opened We will contact You with a welcome letter which You may consider confirmation of a successful application.
  • If there has been no contribution to a Gift Club for 12 months the Gift Club will be closed.
  • WEDDING GIFT CLUBS
  • A Wedding Gift Club is a simple way to build up an amount with which to purchase gifts for Your Wedding.  A Wedding Gift Club is not a regulated investment or interest bearing account; it can be used to build up a sum of money over time for the purpose of purchasing gift cards in the future.  You will not be rewarded with any form of interest on the balance of funds in the Wedding Gift Club.
  • The balance of funds held in a Wedding Gift Club may be redeemed against the same value of Prepaid Gift Cards which may be used to pay for goods and services at participating retailers within the centre.  Full terms and conditions apply to the centre's Prepaid MasterCard® Gift Cards (Gift Card), copies of which are available upon request or by visiting www.flex-e-card.com
  • It is recommended that You keep track of payments into Your Wedding Gift Club and that You remain aware of the ongoing balance to ensure that You are on target to accumulate the intended amount.
  • For the purposes of managing the Wedding Gift Club You must nominate an administrator who will act as the main account holder.  We will record full identity information and verify the identity of the administrator only. We will record minimal details of the secondary account holder for identification purposes only.
  • The administrator has the sole ownership and operating privileges for the duration of the agreement. 
  • Only the administrator can redeem against the Wedding Gift Club balance.  The secondary account holder is not permitted to make any redemption as We only verify the identity of the administrator.
  • In the unlikely event of a disputed redemption We invite the secondary account holder to contact Us immediately.  In all disputed cases the Wedding Gift Club will be locked for further investigation.  Only when an agreement is met by both parties will the Wedding Gift Club be unlocked to operate as usual.
  • IDENTIFICATION REQUIRED FOR USE OF WEDDING GIFT CLUB SERVICES
  • We may perform online identity checks or ask for evidence of identity before opening a Wedding Gift Club.  We do this to prevent fraud and money laundering, and We also use this information to help Us identify You at the point where a Wedding Gift Club is redeemed to purchase Gift Cards.  We only keep this information as long as is necessary and for the purposes described herein.
  • If You fail to provide Us with the requested evidence of identity, or if at Our sole discretion, We are not satisfied with the evidence presented, We reserve the right to refuse to offer this service.  Our decision shall be final, and We shall not be obliged to provide a reason for refusing to open a Wedding Gift Club.
  • We may also, for the reasons stated above, ask for evidence of the identity of any additional contributors making payments into a Wedding Gift Club.
  • The opening of a Wedding Gift Club will indicate to Us that You consent to the checks described in this agreement being undertaken.
  • FEES AND CHARGES
  • There is no charge for the opening or administration of a Wedding Gift Club. Wedding Gift Clubs are intended to accumulate funds for the purpose of purchasing Gift Cards which do have a range of fees and charges associated with them.  For full information on Gift Cards please visit https://www.flex-e-card.com/information/terms-and-conditions or ask at the shopping centre customer service desk for a copy of the centre’s Prepaid Gift Card Terms and Conditions.
  • There is a £1.00 administration fee charged per contribution to an online Wedding Gift Club.  This to service the ongoing maintenance of the Wedding Gift Club programme.
  • EXPIRY OF THE WEDDING GIFT CLUB AND YOUR RIGHT TO REDEEM
  • Wedding Gift Clubs are designed to operate for no more the 12 months after which the administrator should redeem Your Wedding Gift Club funds for the same value in Gift Cards.  This is intended to ensure that You cannot use the Wedding Gift Club as a long term savings mechanism, as it is not in Your best interests due to the nature of the product and its inability to provide a return on Your investment.
  • The administrator can redeem the value of funds in Your Wedding Gift Club at any time online or during the centre's opening hours by attending at the Customer Service Desk and quoting Your unique reference number.  Gift Cards are available for any value between £5.00 and £1,000.00, if Your Wedding Gift Club contains a greater amount than this You will need to redeem it towards multiple Gift Cards.  You do not have to redeem the whole value of Your Wedding Gift Club in one transaction. Any amounts not redeemed will remain in Your Wedding Gift Club fund until a later date.
  • The administrator will need to provide personal identification to verify that You are the beneficial owner of the Wedding Gift Club in question if redeeming in centre and if We do not believe that You have demonstrated ownership sufficiently, We will restrict access to the Wedding Gift Club funds until such time that We are satisfied You are the true owner.  This is for the security of Your funds and to ensure that nobody other than You can gain access to them.
  • Wedding Gift Club funds can only be used to load a Gift Card, funds are not available as cash or cheque nor can they be obtained as a debit/credit card refund.
  • CANCELLATION PERIOD PROCEDURE
  • All payments contributed to a Wedding Gift Club are subject to a 3 day clearing period.  Access to a deposit is only permitted once a payment has cleared.
  • CUSTOMER SERVICES
  • All telephone enquiries in connection with a Wedding Gift Club should be made to Customer Services by calling 0844 77 44 277, e-mailing customer.service@flex-e-card.com or by writing to Customer Services, Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE. The Customer Services team are available 9am to 10pm Monday to Friday, 9am to 10pm on Saturdays, and 10am to 6pm on Sundays.  During these hours We will endeavour to resolve all enquiries immediately, however please note that certain types of enquiry can only be resolved during normal business hours.
  • Our normal business hours are Monday to Friday, 9am to 5pm.  Correspondence received after the close of business on a particular day will be treated as having arrived at the start of following business day.
  • In the unlikely event that You remain unsatisfied after Our Customer Service team have looked into Your enquiry You are entitled to make a complaint which will be reviewed by the management of Our Customer Services function and dealt with in line with Our customer complaints procedure.  As Wedding Gift Clubs are not a regulated financial services product, You will not be able to refer Your complaint to an independent body such as the Financial Ombudsman Service therefore Our response will be final.  This does not affect Your statutory rights.
  • If We need to contact You for any reason We will do so by writing to You at the address provided when You first registered for the Wedding Gift Club scheme, unless You have notified Us of a change of address since that time.  To maintain an efficient and cost effective service We may use other methods of communication such as e-mail and SMS to contact You from time to time as long as We have valid contact details for use alongside these forms of communication.
  • YOUR PERSONAL INFORMATION AND KEEPING YOUR WEDDING GIFT CLUB DETAILS SAFE
  • We collect certain information about You and the users of Your Wedding Gift Club in order to operate it.  For the purpose of collecting personal information Flex-e-vouchers Ltd are the Data Controller as described in the Data Protection Act 1998. Flex-e-vouchers Ltd appear on the ICO Data Controllers Register.
  • Your personal data will be processed by all of the organisations described in Section 1.2 of this agreement in order to administer the Wedding Gift Club and to deal with any enquiries You have about it. In order to provide customer service and administration services, We may utilise the services of data processors, and may transfer Your data outside the EEA.  When We do this, We will take steps to ensure that Your data is afforded the same level of protection as it would if Your data was processed within the EEA.
  • Unless You have provided Your permission, Your personal data will not be used for marketing purposes, nor will it be shared with third parties unconnected with the Wedding Gift Club scheme.
  • By making a contribution towards or using the Wedding Gift Club, You are indicating to Us that You agree to all of the conditions in this agreement regarding the processing of Your personal data.  You have the right to request details of the personal information that is held about You, and You may receive this by writing to Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE.  For this service We reserve the right to make a charge of £10 as allowed under the terms of the Data Protection Act 1998.
  • You are responsible for keeping Your Wedding Gift Club details safe.  This means You must take all reasonable steps to avoid the loss, theft or misuse of Your Wedding Gift Club details.  Do not disclose Your Wedding Gift Club unique reference number to anyone except where necessary to utilise this service.
  • LIMITATION OF LIABILITY
  • The Financial Services Compensation Scheme (FSCS) does not apply to this Wedding Gift Club product.  This means that if We became insolvent, Your Wedding Gift Club may cease to function, may become valueless and You could lose the monetary value of the Wedding Gift Club.  You will not be able to reclaim this money from the FSCS.
  • Although the FSCS does not apply We will undertake reasonable endeavours to keep Your money safe, including holding funds in designated client accounts.  We take protection of Your money seriously, and will be happy to discuss any concerns or questions You have about this.
  • CHANGES TO THESE TERMS AND CONDITIONS
  • These Terms and Conditions may be changed or amended at any time for legal, regulatory or security reasons or to enable the proper delivery of or to improve the delivery of the Wedding Gift Club scheme. If any detrimental changes are to be made they will be publicised two months before the changes take effect (unless law requires Us to make a more immediate change), and copies of the revised Terms and Conditions will be made available at Customer Service Desks and online at www.flex-e-card.com.
  • It is Your responsibility to check the website www.flex-e-card.com regularly for changes to terms & conditions.  We will assume that You have done so, and will be entitled to assume You have accepted any changes to these terms & conditions unless You notify Us otherwise.  We will deal with any such circumstances on a case-by-case basis.
  • LAW AND COURTS
  • The law of England and Wales applies to these Terms and Conditions and the courts of England and Wales will deal with any legal proceedings between You and Us.

 

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Gift Clubs and Group Gifting

  • INFORMATION ON WHO WE ARE AND THIS AGREEMENT
  • These terms and conditions apply to all of the centre's Gift Clubs (referred to from here on as Gift Clubs) opened on or after 29 July 2013.
  • Gift Clubs are marketed by the centre and managed by Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE.  Flex-e-card is a trading style of Flex-e-vouchers Ltd.
  • In this agreement, “We”, “Us” or “Our” refers to Flex-e-card, or any of the organisations described in section 1.2. “You” or “Your” refers to the individual opening the Gift Club.
  • This document sets out an agreement between You and Us governing the provision of Gift Club services.  This agreement will last for a period of 12 months, starting on the date that the Gift Club is opened.  This agreement and all communications between You and Us shall be in the English language.
  • Opening a Gift Club and making or receiving a payment into it will signify Your agreement to these terms and conditions and will be considered to constitute a binding contract between You, the Gift Club holder and Us.
  • Once the balance reaches £0.00 We will close the Gift Club.
  • If there has been no contribution to a Gift Club for 12 months the Gift Club will be closed.
  • GIFT CLUBS
  • A Gift Club is a simple way to build up an amount with which to purchase gifts for a special occasion such as Birthdays, Christmas or any other event which You or Your family have in mind.  A Gift Club is not a regulated investment or interest bearing account; it can be used to build up a sum of money over time for the purpose of purchasing gift cards in the future.  You will not be rewarded with any form of interest on the balance of funds in the gift club.
  • The balance of funds held in a Gift Club may be redeemed against the same value of Prepaid Gift Cards which may be used to pay for goods and services at participating retailers within the centre.  Full terms and conditions apply to the centre's Prepaid MasterCard® Gift Cards (Gift Card), copies of which are available upon request or by visiting www.flex-e-card.com
  • It is recommended that You keep track of payments into Your Gift Club and that You remain aware of the ongoing balance to ensure that You are on target to accumulate the intended amount.
  • IDENTIFICATION REQUIRED FOR USE OF GIFT CLUB SERVICES
  • We may perform online identity checks or ask for evidence of identity before opening a Gift Club.  We do this to prevent fraud and money laundering, and We also use this information to help Us identify You at the point where a Gift Club is redeemed to purchase Gift Cards.  We only keep this information as long as is necessary and for the purposes described herein.
  • If You fail to provide Us with the requested evidence of identity, or if at Our sole discretion, We are not satisfied with the evidence presented, We reserve the right to refuse to offer this service.  Our decision shall be final, and We shall not be obliged to provide a reason for refusing to open a Gift Club.
  • We may also, for the reasons stated above, ask for evidence of the identity of any additional contributors making payments into a Gift Club.
  • The opening of a Gift Club will indicate to Us that You consent to the checks described in this agreement being undertaken.
  • Upon redemption of Your Gift Club You must provide the same proof of identity used to open the account. This is to prevent the threat of fraudulent activity.
  • In addition to the above identification procedures We may at any time throughout the lifetime of Your Gift Club request additional identification to be provided.  By opening a Gift Club and paying into it You are agreeing to Our requirements and failure to provide sufficient evidence of identity may result in Your account being temporarily suspended.
  • FEES AND CHARGES
  • There is no charge for the opening or administration of a Wedding Gift Club. Wedding Gift Clubs are intended to accumulate funds for the purpose of purchasing Gift Cards which do have a range of fees and charges associated with them.  For full information on Gift Cards please visit https://www.flex-e-card.com/information/terms-and-conditions or ask at the shopping centre customer service desk for a copy of the centre’s Prepaid Gift Card Terms and Conditions.
  • EXPIRY OF THE GIFT CLUB AND YOUR RIGHT TO REDEEM
  • Gift Clubs are designed to operate for no more the 12 months after which You should redeem Your Gift Club funds for the same value in Gift Cards.  This is intended to ensure that You cannot use the Gift Club as a long term savings mechanism, as it is not in Your best interests due to the nature of the product and its inability to provide a return on Your investment.
  • You can redeem the value of funds in Your Gift Club at any time online or during the centre's opening hours by attending at the Customer Service Desk and quoting Your unique reference number.  Gift Cards are available for any value between £5.00 and £1,000.00, if Your Gift Club contains a greater amount than this You will need to redeem it towards multiple Gift Cards.  You do not have to redeem the whole value of Your Gift Club in one transaction. Any amounts not redeemed will remain in Your Gift Club fund until a later date.
  • You will need to provide personal identification to verify that You are the beneficial owner of the Gift Club in question if redeeming in centre and if We do not believe that You have demonstrated ownership sufficiently, We will restrict access to the Gift Club funds until such time that We are satisfied You are the true owner.  This is for the security of Your funds and to ensure that nobody other than You can gain access to them.
  • Gift Club funds can only be used to load a Gift Card, funds are not available as cash or cheque nor can they be obtained as a debit/credit card refund.
  • CANCELLATION PERIOD PROCEDURE
  • All payments contributed to a Gift Club are subject to a 3 day clearing period.  Access to a deposit is only permitted once a payment has cleared.
  • CUSTOMER SERVICES
  • All telephone enquiries in connection with a Gift Club should be made to Customer Services by calling 0844 77 44 277, e-mailing customer.service@flex-e-card.com  or by writing to Customer Services, Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE. The Customer Services team are available 9am to 10pm Monday to Friday, 9am to 10pm on Saturdays, and 10am to 6pm on Sundays.  During these hours We will endeavour to resolve all enquiries immediately, however please note that certain types of enquiry can only be resolved during normal business hours.
  • Our normal business hours are Monday to Friday, 9am to 5pm.  Correspondence received after the close of business on a particular day will be treated as having arrived at the start of following business day.
  • In the unlikely event that You remain unsatisfied after Our Customer Service team have looked into Your enquiry You are entitled to make a complaint which will be reviewed by the management of Our Customer Services function and dealt with in line with Our customer complaints procedure.  As Gift Clubs are not a regulated financial services product, You will not be able to refer Your complaint to an independent body such as the Financial Ombudsman Service therefore Our response will be final.  This does not affect Your statutory rights.
  • If We need to contact You for any reason We will do so by writing to You at the address provided when You first registered for the Gift Club scheme, unless You have notified Us of a change of address since that time.  To maintain an efficient and cost effective service We may use other methods of communication such as e-mail and SMS to contact You from time to time as long as We have valid contact details for use alongside these forms of communication.
  • YOUR PERSONAL INFORMATION AND KEEPING YOUR GIFT CLUB DETAILS SAFE
  • We collect certain information about You and the users of Your Gift Club in order to operate it.  For the purpose of collecting personal information Flex-e-vouchers Ltd are the Data Controller as described in the Data Protection Act 1998. Flex-e-vouchers Ltd appear on the ICO Data Controllers Register.
  • Your personal data will be processed by all of the organisations described in Section 1.2 of this agreement in order to administer the Gift Club and to deal with any enquiries You have about it. In order to provide customer service and administration services, We may utilise the services of data processors, and may transfer Your data outside the EEA.  When We do this, We will take steps to ensure that Your data is afforded the same level of protection as it would if Your data was processed within the EEA.
  • Unless You have provided Your permission, Your personal data will not be used for marketing purposes, nor will it be shared with third parties unconnected with the Gift Club scheme.
  • By making a contribution towards or using the Gift Club, You are indicating to Us that You agree to all of the conditions in this agreement regarding the processing of Your personal data.  You have the right to request details of the personal information that is held about You, and You may receive this by writing to Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE.  For this service We reserve the right to make a charge of £10 as allowed under the terms of the Data Protection Act 1998.
  • You are responsible for keeping Your Gift Club details safe.  This means You must take all reasonable steps to avoid the loss, theft or misuse of Your Gift Club details.  Do not disclose Your Gift Club unique reference number to anyone except where necessary to utilise this service.
  • LIMITATION OF LIABILITY
  • The Financial Services Compensation Scheme (FSCS) does not apply to this Gift Club product.  This means that if We became insolvent, Your Gift Club may cease to function, may become valueless and You could lose the monetary value of the Gift Club.  You will not be able to reclaim this money from the FSCS.
  • Although the FSCS does not apply We will undertake reasonable endeavours to keep Your money safe, including holding funds in designated client accounts.  We take protection of Your money seriously, and will be happy to discuss any concerns or questions You have about this.
  • CHANGES TO THESE TERMS AND CONDITIONS
  • These Terms and Conditions may be changed or amended at any time for legal, regulatory or security reasons or to enable the proper delivery of or to improve the delivery of the Gift Club scheme. If any detrimental changes are to be made they will be publicised two months before the changes take effect (unless law requires Us to make a more immediate change), and copies of the revised Terms and Conditions will be made available at Customer Service Desks and online at www.flex-e-card.com.
  • It is Your responsibility to check the website www.flex-e-card.com regularly for changes to terms & conditions.  We will assume that You have done so, and will be entitled to assume You have accepted any changes to these terms & conditions unless You notify Us otherwise.  We will deal with any such circumstances on a case-by-case basis.
  • LAW AND COURTS
  • The law of England and Wales applies to these Terms and Conditions and the courts of England and Wales will deal with any legal proceedings between You and Us.

 

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Online Gift Clubs and Group Gifting

  • INFORMATION ON WHO WE ARE AND THIS AGREEMENT
  • These terms and conditions apply to all of the centre's Gift Clubs (referred to from here on as Gift Clubs) opened on or after 29 July 2013.
  • Gift Clubs are marketed by the centre and managed by Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE.  Flex-e-card is a trading style of Flex-e-vouchers Ltd.
  • In this agreement, “We”, “Us” or “Our” refers to Flex-e-card, or any of the organisations described in section 1.2. “You” or “Your” refers to the individual opening the Gift Club.
  • This document sets out an agreement between You and Us governing the provision of Gift Club services.  This agreement will last for a period of 12 months, starting on the date that the Gift Club is opened.  This agreement and all communications between You and Us shall be in the English language.
  • To open an online Gift Club there is a minimum mandatory payment of £5.00 from a debit/credit card in Your name to signify Your agreement to these terms and conditions and will be considered to constitute a binding contract between You, the Gift Club holder and Us.
  • Once opened We will contact You with a welcome letter which You may consider confirmation of a successful application.
  • If there has been no contribution to a Gift Club for 12 months the Gift Club will be closed.
  • GIFT CLUBS
  • A Gift Club is a simple way to build up an amount with which to purchase gifts for a special occasion such as Birthdays, Christmas, or any other event which You or Your family have in mind.  A Gift Club is not a regulated investment or interest bearing account; it can be used to build up a sum of money over time for the purpose of purchasing gift cards in the future.  You will not be rewarded with any form of interest on the balance of funds in the gift club.
  • The balance of funds held in a Gift Club may be redeemed against the same value of Prepaid Gift Cards which may be used to pay for goods and services at participating retailers within the centre.  Full terms and conditions apply to the centre's Prepaid MasterCard® Gift Cards (Gift Card), copies of which are available upon request or by visiting www.flex-e-card.com
  • It is recommended that You keep track of payments into Your Gift Club and that You remain aware of the ongoing balance to ensure that You are on target to accumulate the intended amount.
  • IDENTIFICATION REQUIRED FOR USE OF GIFT CLUB SERVICES
  • We may perform online identity checks or ask for evidence of identity before opening a Gift Club.  We do this to prevent fraud and money laundering, and We also use this information to help Us identify You at the point where a Gift Club is redeemed to purchase Gift Cards.  We only keep this information as long as is necessary and for the purposes described herein.
  • If You fail to provide Us with the requested evidence of identity, or if at Our sole discretion, We are not satisfied with the evidence presented, We reserve the right to refuse to offer this service.  Our decision shall be final, and We shall not be obliged to provide a reason for refusing to open a Gift Club.
  • We may also, for the reasons stated above, ask for evidence of the identity of any additional contributors making payments into a Gift Club.
  • The opening of a Gift Club will indicate to Us that You consent to the checks described in this agreement being undertaken.
  • FEES AND CHARGES
  • There is no charge for the opening or administration of a Wedding Gift Club. Wedding Gift Clubs are intended to accumulate funds for the purpose of purchasing Gift Cards which do have a range of fees and charges associated with them.  For full information on Gift Cards please visit https://www.flex-e-card.com/information/terms-and-conditions or ask at the shopping centre customer service desk for a copy of the centre’s Prepaid Gift Card Terms and Conditions.
  • EXPIRY OF THE GIFT CLUB AND YOUR RIGHT TO REDEEM
  • Gift Clubs are designed to operate for no more the 12 months after which You should redeem Your Gift Club funds for the same value in Gift Cards.  This is intended to ensure that You cannot use the Gift Club as a long term savings mechanism, as it is not in Your best interests due to the nature of the product and its inability to provide a return on Your investment.
  • You can redeem the value of funds in Your Gift Club at any time online or during the centre's opening hours by attending at the Customer Service Desk and quoting Your unique reference number.  Gift Cards are available for any value between £5.00 and £1,000.00, if Your Gift Club contains a greater amount than this You will need to redeem it towards multiple Gift Cards.  You do not have to redeem the whole value of Your Gift Club in one transaction. Any amounts not redeemed will remain in Your Gift Club fund until a later date.
  • You will need to provide personal identification to verify that You are the beneficial owner of the Gift Club in question if redeeming in centre and if We do not believe that You have demonstrated ownership sufficiently, We will restrict access to the Gift Club funds until such time that We are satisfied You are the true owner.  This is for the security of Your funds and to ensure that nobody other than You can gain access to them.
  • Gift Club funds can only be used to load a Gift Card, funds are not available as cash or cheque nor can they be obtained as a debit/credit card refund.
  • CANCELLATION PERIOD PROCEDURE
  • All payments contributed to a Gift Club are subject to a 3 day clearing period.  Access to a deposit is only permitted once a payment has cleared.
  • CUSTOMER SERVICES
  • All telephone enquiries in connection with a Gift Club should be made to Customer Services by calling 0844 77 44 277, e-mailing customer.service@flex-e-card.com or by writing to Customer Services, Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE. The Customer Services team are available 9am to 10pm Monday to Friday, 9am to 10pm on Saturdays, and 10am to 6pm on Sundays.  During these hours We will endeavour to resolve all enquiries immediately, however please note that certain types of enquiry can only be resolved during normal business hours.
  • Our normal business hours are Monday to Friday, 9am to 5pm.  Correspondence received after the close of business on a particular day will be treated as having arrived at the start of following business day.
  • In the unlikely event that You remain unsatisfied after Our Customer Service team have looked into Your enquiry You are entitled to make a complaint which will be reviewed by the management of Our Customer Services function and dealt with in line with Our customer complaints procedure.  As Gift Clubs are not a regulated financial services product, You will not be able to refer Your complaint to an independent body such as the Financial Ombudsman Service therefore Our response will be final.  This does not affect Your statutory rights.
  • If We need to contact You for any reason We will do so by writing to You at the address provided when You first registered for the Gift Club scheme, unless You have notified Us of a change of address since that time.  To maintain an efficient and cost effective service We may use other methods of communication such as e-mail and SMS to contact You from time to time as long as We have valid contact details for use alongside these forms of communication.
  • YOUR PERSONAL INFORMATION AND KEEPING YOUR GIFT CLUB DETAILS SAFE
  • We collect certain information about You and the users of Your Gift Club in order to operate it.  For the purpose of collecting personal information Flex-e-vouchers Ltd are the Data Controller as described in the Data Protection Act 1998. Flex-e-vouchers Ltd appear on the ICO Data Controllers Register.
  • Your personal data will be processed by all of the organisations described in Section 1.2 of this agreement in order to administer the Gift Club and to deal with any enquiries You have about it. In order to provide customer service and administration services, We may utilise the services of data processors, and may transfer Your data outside the EEA.  When We do this, We will take steps to ensure that Your data is afforded the same level of protection as it would if Your data was processed within the EEA.
  • Unless You have provided Your permission, Your personal data will not be used for marketing purposes, nor will it be shared with third parties unconnected with the Gift Club scheme.
  • By making a contribution towards or using the Gift Club, You are indicating to Us that You agree to all of the conditions in this agreement regarding the processing of Your personal data.  You have the right to request details of the personal information that is held about You, and You may receive this by writing to Flex-e-vouchers Ltd, 2 St James Gate, Newcastle Upon Tyne, NE1 4BE.  For this service We reserve the right to make a charge of £10 as allowed under the terms of the Data Protection Act 1998.
  • You are responsible for keeping Your Gift Club details safe.  This means You must take all reasonable steps to avoid the loss, theft or misuse of Your Gift Club details.  Do not disclose Your Gift Club unique reference number to anyone except where necessary to utilise this service.
  • LIMITATION OF LIABILITY
  • The Financial Services Compensation Scheme (FSCS) does not apply to this Gift Club product.  This means that if We became insolvent, Your Gift Club may cease to function, may become valueless and You could lose the monetary value of the Gift Club.  You will not be able to reclaim this money from the FSCS.
  • Although the FSCS does not apply We will undertake reasonable endeavours to keep Your money safe, including holding funds in designated client accounts.  We take protection of Your money seriously, and will be happy to discuss any concerns or questions You have about this.
  • CHANGES TO THESE TERMS AND CONDITIONS
  • These Terms and Conditions may be changed or amended at any time for legal, regulatory or security reasons or to enable the proper delivery of or to improve the delivery of the Gift Club scheme. If any detrimental changes are to be made they will be publicised two months before the changes take effect (unless law requires Us to make a more immediate change), and copies of the revised Terms and Conditions will be made available at Customer Service Desks and online at www.flex-e-card.com.
  • It is Your responsibility to check the website www.flex-e-card.com regularly for changes to terms & conditions.  We will assume that You have done so, and will be entitled to assume You have accepted any changes to these terms & conditions unless You notify Us otherwise.  We will deal with any such circumstances on a case-by-case basis.
  • LAW AND COURTS
  • The law of England and Wales applies to these Terms and Conditions and the courts of England and Wales will deal with any legal proceedings between You and Us.

 

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One simple step to activating your gift card, insert the gift card number and submit it’s that easy.

Flex-e-card offers a range of shipping options that you can select depending on the urgency, value, and number of gifts.

Here are a number of frequently asked questions about how Flex-e-card Gift Cards work.

If you need any support or assistance, or have a question about our products and services please contact.