The widest range of retail Gift Cards and Gift Vouchers in the UK!
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Privacy Policy

1.    Your personal information
Flex-e-card will collect personal information for the purpose of processing your order, authorising your payment and providing customer services. The personal information that you provide may also be passed to the Issuer of the Gift Card product that you have ordered where it may be used to satisfy the Know Your Customer requirements of the Financial Conduct Authority.
 
Unless you have expressly provided your permission, your personal data will not be used for marketing purposes, nor will it be shared with third parties unconnected with Flex-e-card or the Issuer of the Gift Card that you have ordered.
 
You have the right to request details of the personal information that is held about you, and you may receive this by writing to Flex-e-card, 13 Telfords Yard, 6-8 The Highway, London. E1W 2BS.
 
2.    Your consent
By using our website, you consent to the collection and use of your personal information by Flex-e-card as outlined in this privacy policy. If we decide to change our privacy policy, we will post the changes on the website so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes shall only apply to personal information collected after the website has been updated and will not be applied retrospectively.
 
If you provide consent by checking the box on the order form we may also use the information we collect to occasionally notify you about important functionality changes to the website, new Flex-e-card services and special offers we think you'll find valuable. If you decide that you would rather not receive this information after giving your consent, you may opt out by sending an email to privacy@flex-e-card.com
 
3.    How does Flex-e-card protect customer’s details?
When you place orders we use a secure server. The secure server software encrypts all information you input using certificated 128 bit SSL before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose personal information to you.                
 
4.    Do we use cookies?
Flex-e-card use cookies during the order process to track your process through the order and to provide the best possible levels of customer experience and customer service.
 
5.    Will Flex-e-card disclose the data it collects to other parties?
Flex-e-card does not sell, trade or rent your personal information to others. The personal information that you provide may be passed to the Issuer of the Gift Card product that you have ordered for use in satisfying the Know Your Customer requirements of the Financial Conduct Authority.
 
Flex-e-card may provide aggregate statistics about our customers, sales, traffic patterns and related site information to our clients, but these statistics will include no personally identifying information. We employ other companies and individuals to perform functions on our behalf. Examples include: fulfilling orders; delivering packages; sending postal mail and e-mails; analysing data; providing marketing assistance and processing credit card payments. Such companies and individuals will have access to personal information needed to perform these functions, but will not use it for any other purposes. All data is processed in accordance with UK Data Protection legislation and no data will be transferred outside of the EEA (European Economic Area) without obtaining your prior consent.
 
6.    In summary
We are committed to protecting your privacy. We use the information we collect on the site to make ordering at Flex-e-card.com possible and to provide the best levels of customer service possible. 
 
7.    Tell us what you think
Flex-e-card welcomes your questions and comments about privacy. Please send emails to privacy@flex-e-card.com.

One simple step to activating your gift card, insert the gift card number and submit it’s that easy.

Activate Gift Card

Flex-e-card offers a range of shipping options that you can select depending on the urgency, value, and number of gifts.

Delivery Options

Here are a number of frequently asked questions about how Flex-e-card Gift Cards work.

FAQs

If you need any support or assistance, or have a question about our products and services please contact.

Contact
  • @flexecard - @ingenico we’ve been trying to speak to ingenico about payment terminals but no one in UK seems able to help us! can you please help?
  • @flexecard - @Bainsey77 We are sorry to hear that you are yet to receive a response. We have sent you a DM. We await your response.
  • @flexecard - @TheTennisTalker We have acknowledged your email. One of our advisors will contact you promptly to resolve your issue.
  • @flexecard - @westfieldlondon Please follow us for future DM's. We hope all at Westfield are having a pleasant day!
  • @flexecard - @RichardNorthey @westfieldlondon Sorry to hear about your experience, please DM us your contact details to discuss this further with you.